State Farm® Insurance Agent Scott Nelms

"Chris was a great help in securing my homeowners coverage."

"I have been insured with State Farm for over a decade, I moved to Florida in 2023 and had my insurance transferred from a different state to Scott Nelms agency. There were several mistakes made with nothing changing to my policy other than my address. Spent an unacceptable amount of time with multiple phone calls to sort everything out. After a few months I moved to a different address and had the same problems. 12 months later I moved again and called to have my renters insurance changed to a different address. 3 weeks later our rental was damaged during a hurricane so I called State Farm cooperate to cancel renters insurance since local agent was closed to remove renters insurance. Found out I had a duplicate policy for my renters insurance. Asked cooperate to remove duplicate policy and original policy since I would not be living there anymore. Once local office finally called me back 2 weeks later I found out my neither the original nor duplicate policy had been canceled. The staff at the front desk had an attitude with me about being double charged. Unfortunately I would not recommend this local agent and lost trust in cooperate State Farm after many years of a great relationship with a different agency. Don’t use this agency if you want to have to monitor your own account and call over and over again to straighten out mistakes made by this local branch. Shopped around and rate cut in half for the same the coverage and everything transferred over without a hiccup or having to call back to fix their mistakes on my policy. FIND A DIFFERENT LOCAL AGENCY OF STATE FARM."

"Chris is a excellent agent always and promptly responded to any and all questions. I highly recommend him!!!"

"Chris Demint was my agent who helped me get a policy with Statefarm. Was great explaining things and transitioning my old policy. Was a smooth process and saved me a ton on insurance premiums. Great recommendations!"

"I’ve been a customer since like 2018 I think and I got stationed in KY with the military. I’ve recently retired and called to get my policies converted to FL again and my information was taken down but I never received a callback even weeks later. Poor customer service. I went with Brenda Whitman agency instead and I immediately got an agent and she called back with a quote within an hour. DON’T USE THIS AGENCY."

"We've had this agent for years good people"

"Always ver helpful"

"Very helpful staff"

"Very helpful!"

"They take care of your Insurance needs"

"I worked with Chris DeMint, who was 4 stars overall. I only subtract a star because he was not willing to quote me a lower amount for my homeowner's because he would be underselling me, in his opinion. My mortgage company required about half of what Chris insisted on, and I feel their cost to rebuild was closer than where he was. Maybe he just felt it was the right thing to do. I hope it wasn't a conflict of interest because of commissions. If commissions are based on policy amount, that should be disclosed immediately and it would be nice if that were not the case. Regardless, if a customer says they want a different coverage, offer your professional advice but offer it up readily."

"Not happy with this misogynist that cannot be bothered to listen to a female client and instead sends information through her husband that doesn't even have an insurance policy with him."

"Good service"

"Dealt with Chris. Great customer service!"

"I have dealt with the same agent for many years. Out of the blue, I got a new agent. He is not as friendly or knowledgeable.I have had State Farm for 50 years so I'm not impressed at this point."

"Wonderful place I love it"

"Wonderful"

"had State Farm, went to Geico, came back to State Farm because the app and products/services are better. love this office because one of the office administrators (i believe his name is Dylan) is super kind, helpful and knowledgeable."

"Chris DeMint was excellent to work with. Returning calls, keeping me up to date in the process. He is a credit to the Nelms Insurance Agency. I wish I met Chris so much sooner!"

"Don't trust this agency. Just found out they've charged us for two separate home policies for YEARS and it could have been covered by one. For thousands of dollars less!!"

"This State Farm treat you like you're part of the family. Denise goes up and Beyond to make sure I have the best coverage that I need for everything in my life."

"Penny is the best"

"Great friendly and knowledgeable staff. Wonderful customer experience. Before you get insurance make sure you check with Scott and his team, you'll be glad you did, I am."

"21 years of great customer service!"

"Not a good experience when you ask to speak to someone at the insurance office and you wait for her and explain why you are calling she then rudely transfer you to someone else without an explanation."